This Policy is intended to facilitate the mandatory information, in accordance with Regulation (EU) 2016/679, of the Parlament and of the European Council, of April 27, 2016, General Protection of Dades (“General Regulation of Protection of data"), and additional regulations applicable in matters of protection of personal data, to the physical persons ( in advance "Interested") and the personal data of which the Catalan Tourism Agency handles ( in advanced, “ACT”), for the achievement of its endings.

Catalan Tourism Agency
Adress: Passeig de Gràcia, 105, 08008 - Barcelona (Spain)
Tel: + 34 934 849 900
Fax: +34 934 849 888

Delegation of data protection

You can contact our Data Protection Delegation through the postal address Passeig de Gràcia, 105, 08008 - Barcelona (Spain), or at the following email address:

Personal details that ACT deals with

  • Identification and contact details of professionals, companies and organizations of the tourism market
  • Identification data, personal interests and contact information of users/interests and/or consumer interests in products and services offered by ACT
  • It provides identifications, academics, professionals and contacts of people interested in participating in scholarships, competitions or the ACT work pool.
  • The lack of communication of these details, when this communication followed a legal or contractual requirement or necessary to subscribe a contract, will result in the impossibility of continuing with the corresponding registration.


The ACT treats the personal data of the Interests for the achievement of our objectives, established by Law 15/2007, of December 5, 2007, of the Catalan Tourism Agency.

The fundamental objective of ACT is to promote Catalonia as a tourist destination of international reference in accordance with high diversity, high quality and high social and economic performance.

Això includes, among others:

  • Promote the tourist offer adapted to the needs of real and potential tourists, professionals and intermediaries linked directly or indirectly to the tourist market;
  • Encourage maximum collaboration between all tourism agents linked to tourism promotion, both in the sphere of administrations and in the private sector;
  • Inform about the tourist products of Catalonia and spread them; either
  • Ensure maximum visibility in communication and advertising actions.

In this context, the personal data of the Interests are dealt with for the purpose of communicating any information related to the activities of the ACT and/or the competent departments of the Generalitat of Catalonia in relation to the tourist promotion of Catalonia. Personalized profiles are prepared for the interests and preferences of users, interests in the selection processes, professionals and consumers of products and services offered by the ACT, especially through electronic mitjans.

Legal basis

The treatment of personal data by the ACT is founded with a general character in the fulfillment of the finalities of promotion, impulse and development of the tourism sector in Catalonia that the ACT carries to terme with a mission of public interest:

  • When the treatment is necessary to fulfill a mission carried out in the public interest or in the exercise of public powers conferred to the ACT as per Law 15/2007 of the Catalan Tourism Agency, with the Decree 192/2009 of approval of Statutes of the Catalan Tourism Agency. (For example, it refers to promotional actions that contribute to promoting Catalonia as a reference tourist destination or to ensure maximum collaboration between all tourist agents linked to tourist promotion).

However, depending on the context, there are also treatments of personal data that ACT carries out based on other conditions, such as:

  • On occasions because the Interest has given its consent (for example subscribing to Newsletters).
  • On other occasions, because the transaction was still necessary for the execution of a contract in which the Interest or the company or entity it represents continued to participate (donat that the ACT may last at the end of the six activities by agreements, societies, foundations or other forms of collaboration in public or private environments). Also when the user contracts the products or services through platforms such as Experience Catalunya;
  • The need to comply with legal obligations (for example, natural tax and labor obligations in relation to ACT personnel, or the exercise of requests for access to public information in compliance with transparency laws)


In the measure necessary to achieve the objectives of ACT, it is possible to share the personal data of the Interests with different recipients:

  • Department of the Generalitat of Catalonia responsible for tourism, and other departments of the administration of the Generalitat.
  • Public administrations, for strict compliance with the legal obligations to which ACT is subject due to its activity
  • Professionals, tourism agents and other intermediaries linked directly or indirectly to the tourism market, both within the administrations and in the private sector
  • Providers of administrative, legal, accounting and IT services to achieve the objectives of the ACT

Transfers to third countries

When we communicate personal data to recipients located in a third country, for example to an ACT office, which does not have regulations equivalent to the European one, we do so with appropriate guarantees, which may consist of:

  • Legally binding and enforceable instruments between public authorities or organizations;
  • Signing of agreements containing standard data protection clauses adopted by the European authorities competent in data protection matters;
  • The ACT may adhere to tourism sector codes of conduct and/or obtain certifications in relation to appropriate data protection guarantees.
  • Other appropriate guarantees provided for in the General Data Protection Regulation.

Periods during which we retain data

Your data will be kept:

Only as long as they are necessary to achieve the specific purposes for which they were obtained in the corresponding context.
as long as your relationship with ACT is maintained; I
during the periods necessary to prove compliance with the legal or contractual obligations of the ACT, which may be linked to legal prescription periods.

Rights of the Interested Part

Interested Part may exercise their rights of access, rectification, deletion and portability, limitation, opposition to processing and the right not to be subject to an automated decision by contacting the Data Protection Officer, through the postal and electronic addresses indicated.

Interested parties who have given their consent to the processing of their personal data have the right to withdraw consent at any time, without prejudice to the legitimacy of the processing prior to the withdrawal of consent.

Interested parties have the right to file a claim with the Catalan Dades Protection Authority (APDCat), through their email ((